In a move to enhance digital governance and streamline traffic management, the Punjab government has launched a new initiative to send e-challan notifications directly to violators through WhatsApp. This step is part of the Safe City Project aimed at improving road safety and enforcing traffic rules more efficiently.
Under the new system, traffic violations captured by surveillance cameras will automatically generate challans. These fines will now be sent not only to the registered postal address of the vehicle owner but also to their WhatsApp number linked to the vehicle registration database. The Lahore Safe City Authority (LSCA) is leading this smart enforcement model, leveraging AI and big data to minimize manual intervention.
Officials believe this method will improve compliance, reduce paper use, and ensure violators are quickly informed. Citizens will also be able to receive location, time, and image details of the violation through WhatsApp, making the process more transparent.
Authorities have encouraged citizens to update their mobile numbers with the Excise and Taxation Department to ensure they receive real-time updates. Moreover, payments can be made online or via mobile apps, removing the hassle of visiting physical offices.
With this step, Punjab is becoming a model for other provinces to follow in terms of smart traffic management.
Digital traffic enforcement, Punjab Safe City, WhatsApp challans
